Items are shipped via US Postal Service or Fedex. Express shipping will
take 1-3 business days in the US. Regular shipping will take up to 5-7
business days in US. WE ONLY SHIP TO U.S. ADDRESSES. (Puerto Rico included)
All orders are processed and shipped on the next day if orders place before
4PM Eastern Time .
We offer a wide range of shipping options for our customers based on
economic and speed of shipment. All shipping is done via Express Service or
Priority Service. We promptly process all orders received and guarantee to
ship all orders within 24 hours, most cases products are shipped the same
day. However, please keep in mind that there are no Saturday, Sunday and
holiday pick-ups or deliveries.
Shipping insurance is optional. It is up to the buyer to decide to purchase
it or not.
Our shipping rates reflect the 48 states of the U.S. For Hawaii, Alaska,
and Puerto Rico, please add the additional fee listed under each item.
INTERNATIONAL SHIPMENTS
For shipments outside of the U.S., please chat, email, or call us for a
quote. For international shipments, the recipient will be responsible for
all applicable duties, taxes and customs fees.
SALES TAX
NO SALES TAX! All out of state orders will be TAX FREE. For orders within
Georgia, tax is actually included in the price since we are required by law
to collect sales tax on shipments within Georgia. This tax will be included
in the shipping and handling charge.
RETURN & USAGE POLICY:
All products purchased from Satellite Tech Tronics are non-refundable. We
have this policy in place because we only sell brand new unopened products.
Any shipping damages and/or shortages must be reported to Satellite Tech
Tronics within 2 days of receiving the shipment.
All sales are final. There are no refunds, returns, or exchanges. However,
we will exchange products which are found to be defective within 1 week
from the day that you receive it. Please contact us (either by email or
phone) if you have any problems with any of our products and one of our
in-house technicians will attempt to solve the issue, and exchange it if
necessary. All items sent back will be tested thoroughly and carefully.
Please make sure that you know what you are doing with the products before
contacting us for exchange.
NOTE: If we determine, after testing, that the item(s) is not
defective and it is a case of user error, then there will be a $25 (per
receiver) fee charged.
Receivers with 3rd party firmware will NOT be covered under warranty from
our store and/or the manufacturer. All FTA receivers are intended for legal
use to receive FTA Free To Air channels only.
A receiver is considered defective if and only if it does not function
properly with the original manufacturer's firmware.
We DO NOT condone the use of these receivers or any satellite equipment for
illegal purposes. Please do not call or email us asking about the use of
these products for illegal purposes. We will NOT respond to any such
questions.
